Useful Contacts

Services and organisations to support you with your health and wellbeing

There are a range of services that are available to you as a Jaguar Land Rover employee, and many national charities and service to give you help and advice when you need it. Please see a list below for some key contacts.

Internal support and resources 

Internal support and resources subject to nature of employment. Non JLR employees, agency and contractor support to be routed via external support or via direct employer.  

Employee Assistance Programme (EAP) 

The FREE helpline is available 24 hours a day, 365 days a year for confidential advice, information and counselling. 

Call 0800 015 5630 

Or visit and enter: 

Username: lifestyle1234 
Password: carefirst 

EAP In Your Pocket - Care first’s ‘EAP In Your Pocket’ app gives you access to the established Employee Assistance Programme Services. The app is available for iOS and Android devices.  

Thrive - clinically proven digital proactive prevention tool for stress and anxiety. 

Visit to sign-up. Once downloaded, please log in via the details you created at sign-up.  

Or download via the app store and sign up within the app.

Access/coupon code: JLR0001 ( *You don't need a JLR email address to sign-up for Thrive )

The app is available for iOS and Android devices.  

AXA PPP Healthcare Scheme - Stronger Minds Pathway (access to mental health support without a GP referral. Scheme members only.  

Please click here for information - your AXA PPP membership details will be required.  

Occupational Health Department  

If you have a health concern affecting your ability to work, or if your work may be affecting your health, speak to your manager. They may refer you to Occupational Health for further support, if appropriate.  

Please note that Occupational Health does not provide the services of a GP. 

Need advice on drugs or alcohol? 

Do you need confidential non-judgemental advice and support? 

You can now be referred for CONFIDENTIAL sessions to our specialist drugs and alcohol practitioner or make use of our link to the Aquarius website. Also you can monitor your own drinking patterns by clicking on the Audit Tool

External support

Whatever you’re going through, ben’s confidential support can help you get back on track. Access self-help tools, advice and information online.

Contact ben via online chat, call our confidential helpline free on 08081 311 333 (Mon-Fri 8am to 8pm) or visit

Find local NHS mental health services information via NHS Choices or via your GP

Available 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone: 116 123 (UK). This is a FREE number. 

You don't have to be suicidal to call the Samaritans.

We won't give up until everyone experiencing a mental health problem gets support and respect.

Call 0300 123 3393 

or Text: 86463


Local Mind Branches

Mind, the mental health charity, has a network of Local Minds delivering mental health services in England and Wales. The contact details of the local Minds in close proximity to our primary UK sites can be found adjacent:

To find the Local Mind closest to you, please search via this link

Halewood       - 01928 563612

Castle Bromwich - 0121 608 8001

Solihull            - 0121 742 4941/743 4237

EMC                 - 01952 588367

Coventry         - 024 7622 4417

Gaydon           - 01789 298615

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