Employee Assistance Programme (EAP)

Your guide to the EAP service, providing support on a range of personal issues

Life’s a journey and every road has a few bumps. Buying a new home, illness, managing money, relationships, raising children – just a few of the events we experience, making the journey both exciting and challenging. Through the EAP, you can rest assured you have an expert team to help you plan for the highs and support you through the lows.  

With the EAP, you have 24 hour personal assistance. At any time, day or night, you can talk in confidence to a qualified advisor or access helpful information and articles online.  

Life can present many challenges – some you can anticipate, and some that are completely unexpected. Expert advisors, trained by Citizens Advice, can provide comprehensive answers and assistance on a wide range of issues which affect daily life.  

The service is completely confidential and free of charge. The EAP can help you with:  

  • Managing money  
  • Legal issues  
  • Relationships  
  • Family life  
  • Moving house  
  • Work  
  • Retirement  
  • Family or personal crises  
  • Illness and injury  

Contacting the EAP

Employee Assistance Programme (EAP)  

The FREE helpline is available 24 hours a day, 365 days a year  

Call 0800 015 5630  

Or visit eap-carefirst.com and enter:  

Username: lifestyle1234  
Password: carefirst  

Thrive - Accessible mental health support all in one place 

An NHS approved digital proactive prevention tool for stress and anxiety.  

Thrive: Mental Wellbeing provides you with the tools to manage your mental wellbeing, empowering you to understand your emotions, differentiate between helpful and unhelpful thoughts and be the best you can be

Download for free from the app store  

The app is available for iOS and Android devices.   

Access/coupon code: JLR0001  

*You will not need to use a JLR email address to sign-up for Thrive 

Aviva Wellbeing Library

The Wellbeing Library is an online library of useful content, hints and tips – including guides and tools. In the Wellbeing Library, you will find sections offering helpful support on all kinds of situations, from family and relationships, money or work, mental or physical health conditions. Whatever's on your mind, you can find information to help you deal with it.

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